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Refunds & Returns

We want you to shop with confidence. This policy explains how returns, exchanges and refunds work for orders from brillhart.com.au. It is in addition to your rights under the Australian Consumer Law, which this policy does not limit.

Change of mind

If you change your mind, you can return an item within 30 days of receiving it. We will offer an exchange, or a refund to your original payment method, when:

  • you have proof of purchase (the tax invoice sent with your order confirmation, or the packing slip sent with your parcel);
  • the item is unused and in its original condition, with all packaging and labels; and
  • the item was not bought on sale. Sale items cannot be returned for change of mind, but this does not affect your rights if a sale item is faulty or damaged on delivery.

Return postage for change-of-mind returns is paid by you, and the original delivery charge is not refundable. We recommend a trackable postage service so you have proof of delivery.

If your order included a gift with purchase, please return the gift together with the item.

Faulty, damaged or incorrect items

Please check your order when it arrives and contact us straight away if an item is faulty, damaged in transit or not what you ordered, so we can put it right. Returns for these reasons are free.

We will honour our obligations under the Australian Consumer Law and provide you with an exchange, refund or compensation if an item has a major problem. This is when the item:

  1. has a problem that would have stopped you buying it had you known about it;
  2. is unsafe;
  3. is significantly different from the description or sample shown to you; or
  4. does not do what we said it would, or what you asked for, and cannot be easily fixed.

If the problem is not major, we may choose to repair the item within a reasonable time.

For warranty claims, proof of purchase is required, and we may assess the condition and age of returned goods before offering an exchange, refund, compensation or repair.

How to start a return

  1. Email us at hello@brillhart.com.au with your order number and the reason for the return. Photos help if an item is faulty or damaged.
  2. We will reply with instructions on how and where to send the item.
  3. Please wait for our reply before sending anything. Items sent back without first contacting us cannot be accepted.

Exchanges

The quickest way to get a different item is to return the one you have and, once the return is accepted, place a new order for the item you want.

Refunds

We will let you know once we have received and inspected your return, and whether your refund has been approved. Approved refunds are made to your original payment method. Please allow some time for your bank or card provider to process and show the refund.

Colours and images

We make every effort to show our products accurately. Colours can look slightly different on different screens, which on its own is not considered a fault.

Questions

If you have any questions about returns or warranties, please contact our customer care team or email hello@brillhart.com.au.

Last updated: 26 October 2026